Patient Rights and Responsibilities

We provide high-quality care in a respectful and fair environment. This page outlines your rights as a patient and your responsibilities in the partnership between you and your healthcare provider. We encourage all our patients to familiarize themselves with this information to help foster a collaborative and informed healthcare experience.

Patient Rights

  • Respect and Dignity: Patients have the right to respectful care at all times and under all circumstances, with consideration for their personal dignity.
  • Privacy and Confidentiality: Patients have the right to confidentiality of their health information. The use and disclosure of this information are strictly limited as required by law.
  • Informed Consent: Patients have the right to receive information about their condition and proposed treatment plans in a manner they understand. They are entitled to make informed decisions regarding their care.
  • Feedback and Complaints: Patients have the right to voice their concerns and provide feedback about their care without fear of discrimination or reprisal. We are committed to addressing all feedback and complaints promptly and fairly to ensure patient satisfaction and continuous improvement.

Patient Responsibilities

  • Providing Information: Patients are responsible for providing accurate and complete information about their health, including past illnesses, hospitalizations, medications, and other matters related to their health.
  • Compliance with Instructions: Patients are responsible for following the treatment plan recommended by their healthcare provider.
  • Respecting Policies: Patients are expected to respect clinic policies and procedures, as well as the rights of other patients and clinic personnel.
  • Financial Commitments: Patients are responsible for fulfilling the financial obligations of their care. They are required to pay for services at the time they are provided, including any deductibles, copays, or fees not covered by insurance. Patients understand the importance of avoiding uncomfortable actions to collect unpaid bills and will promptly pay any remaining balances after insurance processing.